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Job description
Inceptua is a global pharmaceutical services company with market-leading capabilities across multiple business areas. We have over 25 years of experience serving life science companies of various sizes and global operations with offices across Europe, North America, and Asia.
We provide clinical trial supply, services and logistics, including comparator sourcing of medicines, packaging, labelling, storage, and distribution services. Â And we offer strategic advice, design, facilitation, and implementation of global early access programs, and distributes unlicensed and other medicines worldwide.
Our success is based on the motivation, dedication and performance of our people. We strive to go the extra mile and achieve excellence in all our services.Â
We are hiring for the position of Strategic Clinical Services Manager Clinical Trial Supply (CTS)Â to be based in the East Coast region of the USA (preferably Pennsylvania, NJ, or NY) or to be based in United Kingdom for an immediate start.
You will report to the VP, Global Key Account Management, CTS, and will be responsible for the retention, growth, and development of key accounts specifically for Clinical Services. In this role, you will collaborate closely with Inceptua’s Key Accounts team and cross-functional support teams.
Responsibilities include, but are not limited to:
- Work with Inceptua’s sales team to jointly develop and strengthen client partnerships. Build and maintain strong relationships with prospective and existing clients, serving as the primary point of contact for Clinical Services projects in line with allocations made by Inceptua’s VP, Global Key Account Management and Senior Manager, Strategic Clinical Services allocations
- Participate in client discussions to gather requirements and support development of tailored service solutions
- Act as a point of contact for day-to-day coordination of Clinical Services opportunities under the guidance of the VP Global Key Account Management and Senior Manager Strategic Clinical Services
- Maintain and track assigned opportunity pipeline, ensuring timely updates and visibility of status, risks, and next steps
- Coordinate inputs from Commercial, Global Operations, Quality, Supply Chain, Finance, and Legal teams
- Facilitate clear communication across stakeholders to ensure alignment during opportunity development
- Support seamless handover of awarded projects to execution teams, ensuring clarity in scope, timelines, and deliverables.Â
- Track progress of approvals and ensure all documentation is complete and compliant
- Maintain accurate records of opportunities, proposals, contracts, and project status in internal systems to support Senior Manager
- Support tracking of project financials, including invoicing versus budget, in collaboration with Finance and Global Operations
- Identify and escalate risks, scope changes, or delays to senior leadership as appropriate
- Contribute to reporting activities for pipeline reviews and business performance
- Support implementation and adherence to standardized SCS commercial processes, tools, and templates
- Ensure proper documentation, version control, and audit readiness across all client deliverables
- Contribute to continuous improvement initiatives to enhance efficiency, quality, and scalability
- Participate in training and onboarding activities related to Clinical Services processes.
Proposal Development & Technical Positioning:
- Lead coordination and preparation of RFIs and RFQs for assigned opportunities
- Draft proposals, quotes, and Scope of Work (SoW) documents in collaboration with internal stakeholders
- Ensure all proposals are aligned with company capabilities, regulatory requirements (GMP/non-GMP), and defined timelines
- Support pricing development by consolidating cost input and ensuring alignment with commercial guidance
- Contribute to proposal review cycles, ensuring accuracy, completeness, and competitiveness
- Support contract preparation activities, including MSAs, QTAs, and change orders in partnership with Commercial and Legal
Your profile:
- You have 7+ years’ proven experience within the Pharma/CRO/CMO industry, with experience in the area of clinical trial supplies.
- You hold a University degree
- Result-driven, you have solid customer service attitude with excellent negotiation skills.
- You are experienced in working with international organizations and multi-cultural work environments.
- You have the ability to prioritize in a changing landscape.
- You are able to travel as needed to Inceptua’ s locations as well as clients’ offices as required
- You are a proactive team player with excellent communication skills.
This position is full time.
Our company is home to employees from various backgrounds that speak a range of languages. With teams across different locations and cultures, we value diversity and believe that inclusive collaboration makes us stronger.